FAQ
Last updated
Last updated
Your funds are always safe on zkExchange. If your transaction is delayed or appears stuck, our platform ensures your assets remain secure.
First, check your wallet and transaction history for updates.
For quick assistance, contact our AI-powered support bot available 24/7.
Alternatively, you can reach out to the zkExchange support team for resolution.
Tokens may appear frozen if a transaction is pending or the temporary wallet is still in use. Rest assured, this is a temporary state, and your funds are not at risk. Contact our AI assistant or support team for immediate resolution.
You can track your transaction history directly in the History section of zkExchange. This feature allows you to:
View completed swaps and their details.
Monitor pending trades.
Access timestamps and execution routes for transparency.
No, zkExchange operates as a zero-knowledge platform and does not require KYC.
If compliance requires KYC for any reason, you will be fully refunded and can continue trading from a different wallet if needed.
Your privacy remains our top priority.
Trading fees on zkExchange are competitive and straightforward. Additionally, holding $ZKEX tokens provides discounts:
Hold 25,000 $ZKEX: 0.05% discount.
Hold 100,000 $ZKEX: 0.1% discount.
Hold 500,000 $ZKEX: 0.2% discount.
Hold 1,000,000 $ZKEX: 0.3% discount.
No, zkExchange is not available to U.S. residents or entities due to regulatory restrictions. By using the platform, you confirm that you are not a U.S. citizen or entity.
zkExchange allocates a percentage of trading revenue to automatically buy back $ZKEX tokens from the open market. These tokens are then burned, reducing the circulating supply and increasing scarcity, which benefits all holders over time.
Yes! zkExchange offers a referral program where you can earn rewards by inviting friends to trade on the platform. Referral links are available in your dashboard.
Since zkExchange does not store personal data or wallet information, it cannot recover lost wallets. However:
If your funds are still in the system, our AI assistant and support team can help locate and resolve issues related to pending transactions.
Always back up your wallet and private keys securely.
Holding $ZKEX tokens gives you governance rights, allowing you to:
Vote on platform updates, such as adding new features or tokens.
Influence fee structures and referral programs.
Participate in decisions about the allocation of platform resources.
