zkExchange
  • INTRODUCTION
    • zkExchange
    • Vision
    • Problem and Solution
  • FEATURES
    • Zero-Knowledge Trading
    • Walletless Swaps
    • Global Liquidity
    • Gasless Transactions
    • AI Integration
  • ECOSYSTEM
    • Token Utility
    • Roadmap
    • Tokenomics
  • INFORMATION
    • Terms and Conditions
    • Disclaimer
    • FAQ
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  1. INFORMATION

FAQ

PreviousDisclaimer

Last updated 6 months ago

1. My funds are stuck. What should I do?

Your funds are always safe on zkExchange. If your transaction is delayed or appears stuck, our platform ensures your assets remain secure.

  • First, check your wallet and transaction history for updates.

  • For quick assistance, contact our AI-powered support bot available 24/7.

  • Alternatively, you can reach out to the zkExchange support team for resolution.

2. Are my tokens frozen?

Tokens may appear frozen if a transaction is pending or the temporary wallet is still in use. Rest assured, this is a temporary state, and your funds are not at risk. Contact our AI assistant or support team for immediate resolution.

3. How can I see my latest transactions?

You can track your transaction history directly in the History section of zkExchange. This feature allows you to:

  • View completed swaps and their details.

  • Monitor pending trades.

  • Access timestamps and execution routes for transparency.

4. Do I need to complete KYC?

No, zkExchange operates as a zero-knowledge platform and does not require KYC.

  • If compliance requires KYC for any reason, you will be fully refunded and can continue trading from a different wallet if needed.

  • Your privacy remains our top priority.

5. How are trading fees structured?

Trading fees on zkExchange are competitive and straightforward. Additionally, holding $ZKEX tokens provides discounts:

  • Hold 25,000 $ZKEX: 0.05% discount.

  • Hold 100,000 $ZKEX: 0.1% discount.

  • Hold 500,000 $ZKEX: 0.2% discount.

  • Hold 1,000,000 $ZKEX: 0.3% discount.

6. Can I use zkExchange if I am in the U.S.?

No, zkExchange is not available to U.S. residents or entities due to regulatory restrictions. By using the platform, you confirm that you are not a U.S. citizen or entity.

7. How does the buyback and burn mechanism work?

zkExchange allocates a percentage of trading revenue to automatically buy back $ZKEX tokens from the open market. These tokens are then burned, reducing the circulating supply and increasing scarcity, which benefits all holders over time.

8. Can I refer friends and earn rewards?

Yes! zkExchange offers a referral program where you can earn rewards by inviting friends to trade on the platform. Referral links are available in your dashboard.

9. What happens if I lose access to my wallet?

Since zkExchange does not store personal data or wallet information, it cannot recover lost wallets. However:

  • If your funds are still in the system, our AI assistant and support team can help locate and resolve issues related to pending transactions.

  • Always back up your wallet and private keys securely.

10. What governance rights do $ZKEX holders have?

Holding $ZKEX tokens gives you governance rights, allowing you to:

  • Vote on platform updates, such as adding new features or tokens.

  • Influence fee structures and referral programs.

  • Participate in decisions about the allocation of platform resources.